Returns & refunds.

If your piece arrives damaged, defective, misprinted, or different from what you ordered, contact us so we can put it right.

Report an issue

Email oliverdworkspace@gmail.com as soon as possible, preferably within 30 days of delivery. Include your order number, a description of the issue, and clear photos where possible. For an incorrect size or item, include a photo of the label.

The 30-day request helps us submit a claim to our fulfillment partner, Printful. It does not shorten any longer period or remedy you have under applicable law.

Refunds and replacements

For a verified damaged, defective, misprinted, or incorrect item, we will arrange an appropriate replacement or refund at no additional cost, subject to your legal rights. Refunds go to the original payment method; bank processing times vary.

Please contact us before sending anything back. We will explain whether a return is needed and provide instructions. We cover return shipping when a return is required for a verified fault or fulfillment error.

Size choices and change of mind

Our voluntary policy does not offer returns or exchanges simply because you changed your mind or selected the wrong size or color. An item sent in a different size, color, or design from your order is covered as an incorrect item. This voluntary restriction does not override mandatory cancellation or consumer rights.

Rights required by law

Your statutory rights remain unchanged. Where applicable, eligible EU and UK distance purchases generally have a 14-day cancellation period after delivery, even without a fault. We do not assume that printing a standard design after purchase removes that right.

To exercise an applicable cancellation right, email a clear statement of your decision to cancel within the legal period. Include your order number. Our reply or approval is not required to give notice in time. You can use the optional template below or your own words.

For an eligible cooling-off return, send the goods back within 14 days after giving notice. You pay direct return postage unless we must cover it by law or the return concerns a fault. You may inspect an item as you would in a shop; additional use may reduce the refund where law permits.

Any refund due includes standard outbound delivery costs where required, but not the extra cost of an upgraded delivery service. Applicable legal refund deadlines take priority. We may wait for returned goods or proof of dispatch where the law allows. Longer rights concerning faulty goods also remain available.

Questions about an order? Email LARP customer support ↗